DP Duplicate Processing. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. When alerted about a potential chargeback, businesses can reach out to the customer promptly to understand and address their concerns. Chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargeback alerts are a dispute prevention product provided by a chargeback management specialist. Chargebacks with a “paid by other means” reason code are the result of a simple mistake on the part of the merchant. R03 Insufficient Reply. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Identifying the chargeback. 9808; [email protected] is an updated version of legacy Visa reason code 81, which was phased out under the Visa Claims Resolution initiative. Now, compliance cases must be submitted through Visa Resolve Online (VROL). without a reason code will be assigned a default code of 1. R13 No Reply. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. What is Visa Reason Code 13. You're not legally required to have a written policy in place to accept returns. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. 180 First Chargeback: MTI 1442. All 1. 1. For a late presentment chargeback to be valid, the following conditions must apply: The cardholder’s account must be permanently. 2: Canceled Recurring Transaction. 4808: This code can refer to: Account Number Not on File. ACH return codes identify the reason an ACH payment was returned by the recipient's bank. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. com Europe. To easily accomplish accepting cases that you are not going to provide a response to, you may select chargeback(s), (up to 50 cases at a time), by dollar amount or reason code and select “Accept Chargeback”. Time Frames by Chargeback Type and Reason Code. We say the given reason because it may or may not reflect the true reason. There will always be people who attempt to take advantage of the system, no matter how faithfully merchants follow the rules. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. We say the given reason because it may or may not reflect the true reason. For a no-show reason code to apply. . Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. While there are many chargeback reason codes, all chargebacks fall into one of three categories: American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. 6 deals with chargebacks stemming from a credit not being processed. 6. 1 falls under the “Processing Errors” category. Each reason code is composed of a two-, three-, or four-digit number. The chargeback process is mandated by law in the United States. Mastercard. The shorthand description is “Paid by Other Means. . The first global company fully dedicated to helping merchants combat post-transactional fraud, Cb911 safeguards over 2. As things currently stand, when an issuer believes that their initial chargeback was valid and the evidence submitted with the second presentment. 4841 Canceled Recurring or Digital Goods Transactions. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. Fraud. United States. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. This code applies when a cardholder disputes a charge, and the merchant is informed by the processor that there is a problem with the transaction currency code. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your chargeback reason codes can provide you with insights into what types of disputes are causing you the most trouble. Chargeback reason code 13. R13 No Reply. FR2 Fraud Full Recourse Program. Discover Chargeback Reason Codes Explained. ”For Visa disputes, the reason code also dictates which workflow the case will take. . Chargeback Reason Codes All received credit card disputes include a reason code. FR2 Fraud Full Recourse Program. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Please refer to chapter 5 for more information. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. This is commonly caused by either true fraud or friendly fraud. Some credit card companies also include a short phrase describing the code and chargeback. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. There are also specific return time frames, which can differ. Some of the most common ACH Reason Codes that merchants may encounter. . Understanding these codes is essential because they'll guide your response strategy. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Notification of Fraud. 1, multiple conditions must be met: A merchant processes a transaction, and the transaction is approved. Below is a comprehensive list of the most common Mastercard chargeback reason codes and their explanations, along with prevention strategies you can. 6. Attentive, accommodating, 24/7 customer service can work wonders to help you avoid chargebacks from disgruntled customers. Now, 10. 2, it’s simple and straight-forward: The merchant attempts in any way to force, circumvent, or override a declined authorization. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Even though there aren’t any state or federal laws mandating return policies, many states in the US have very strict guidelines regarding returns. Find a detailed explanation of the Visa reason codes, the new format of the reason codes, and the categories they fall under. 4: Fraud—Card-Absent Environment. A retrieval request—sometimes called a “soft chargeback”—is a method of obtaining a copy of the paperwork to validate a transaction. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. American Express has its own set of chargeback reason codes, and they refer to situations that correspond to Visa and Mastercard reason codes you may already be acquainted with. With the overhaul of their reason code system, Visa divided reason. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 3. Some legacy codes encompass multiple reasons; new mapping recognizes the individual reasons as separate number and reason combinations. American Express, Discover (and Diners Club International, which it owns) use a combination of numerals and letters. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Learn how to interpret Mastercard chargeback reason codes, the codes that tell merchants why cardholders requested a chargeback. 1 chargeback: 1. If you believe you have received an ACH return in error, you can contact your bank. 5 can be disputed. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. This may be done by either the merchant or the issuing bank. . Mastercard chargeback reason code 4834 applies for a specific type of customer payment dispute. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. The most comprehensive guide to chargeback reason codes. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. Credit and debit card issuers developed. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. If a chargeback is requested as a direct result of the quality of the sold item, the chargeback will have one of the following reason codes. Chargeback Reason Codes The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. Lack of proper chargeback reason codes. A “No Authorization” code chargeback can also be the. If you're contesting a chargeback, you'll need solid evidence. Learn what each reason code means, how to fight chargebacks, and how to prevent disputes from Visa and other card networks. 2, which specifically deals with. Chargeback Reason Codes. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. Learn more about Mastercard chargeback reason codes. . Quality. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. . 3 is the less common version for card-present transactions. 4 is part of the updated Visa reason codes that were phased out under the Visa Claims Resolution initiative. The shorthand description is “Late Presentment. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. But cardholders and merchants have different time limits. 1. In some cases, chargebacks from Visa Reason Code 12. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Mastercard Chargeback Reason Code 70: Chip Liability Shift. . The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. Chargeback reason code 13. Visa, Mastercard and Maestro each have their own set of reason codes for chargeback cases. Chargeback reason codes don’t always tell the full story. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. As mentioned above, a reason code is a string of text that helps you, the business owner, decipher the chargeback. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. Chargeback reason code 4853: Cardholder Dispute applies to situations in which a customer feels they have been cheated or misled. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. The Allocation workflow applies to any chargeback assigned a “Fraud” or “Authorization”. First presentment fraud chargebacks include those with chargeback reason codes 4837 (No cardholder Authorization) and 4863 (Cardholder does not recognize — potential fraud). . Thus, the merchant is at fault for. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. Take the time to note the following dispute reason codes for Visa. Chargeback representment is won or lost based on the quality and relevance of the evidence you provide. This code applies when a transaction is not deposited within the timeframe designated by Visa (see chart below). What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. 6. . The charge you submitted did not receive a valid authorization approval code for the amount of the charge. To be labeled with reason code 10. [email protected] American Express chargeback reason codes. ). Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Each reason code has its own set of regulations regarding: Proper and. "Acceptable Reason Codes" has the meaning set out in section 2. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 8 is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. Services industry for image exchange and the creation of IRDs. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. FR6 Partial Immediate Chargeback Program. 8 Added American Express chargeback information Chapter 3 1. Find this type of chargeback with the below reason codes. Non-fraud reason codes represent customer disputes with product or services, shipping problems, and recurring billing chargebacks. This will help you tailor your response. The card networks will often spell out exactly what evidence you need to successfully represent a chargeback. It is a federal law that has been put into action by the Federal Reserve Board via a sequence of rules and regulations. Chargeback reason code 4853/Credit Not Processed applies to situations where customers claim they are owed a refund or other credit that has not appeared, but do not feel the issue being resolved by the merchant. 6 is an updated version of legacy reason code 82, which was phased out under the Visa Claims Resolution initiative. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableThe Truth in Lending Act, or TILA, serves as a safeguard for consumers in their interactions with lenders and creditors. Retrieval Request. . There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. Providing evidence of one of the following has a high likelihood of proving a dispute invalid and overturning the chargeback: Evidence Dashboard. About Mastercard chargeback reason codes. The codes for each card brand are listed below along with the recommended documentation to provide. Not every transaction can be charged back to the merchant; however, most card issuers will err on the customer’s side and generate a chargeback. Goods / Services Damaged or Defective. We say the given reason because it may or may not reflect the true reason. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. 2, below. PCI DSS v3. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. About American Express chargeback reason codes. youtube. The most comprehensive guide to chargeback reason codes. If a customer asks to use another form of payment after the Visa card transaction has been processed, credit from the original. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. This value reflects why the request or dispute was initiated. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. Chargeback Reason Codes The Discover chargeback reason codes list is just as extensive as the other major US card schemes, despite being the youngest and smallest. A chargeback with reason code 4834 may refer to disputes involving Dynamic Currency Conversion (DCC) at the point of the interaction. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Chargeback alerts allow. Discover uses unique codes to explain those reasons to merchants. Step 1: The cardholder disputes a charge. There are two parts to this. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. If you believe you have received an ACH return in error, you can contact your bank. PM Paid by Other Means. This makes them nearly impossible to dispute. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. About Visa chargeback reason codes. Compile Relevant Evidence: Review the documentation you've gathered and select the pieces of evidence that directly counter the cardholder's claim. F02. Chargeback Reason Codes Page 2 of 5. There are dozens of reasons why cardholders and issuers dispute transactions. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. In order to compile the right kind of evidence, you need to know what justification the cardholder gave to the bank for requesting a chargeback. Different card networks have different reason code systems. Code 10. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. PCI DSS v3. Before starting your Disputes API integration, make sure that you: Understand the disputes process. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Over a decade later, our exclusive data-driven platform provides true end-to-end chargeback prevention and remediation technology. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is validWhile the updates have been published, they do not go into effect until Oct. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Mastercard Authorization Chargeback Reason CodesAbout Mastercard chargeback reason codes. . 1: EMV Liability Shift Counterfeit Fraud: 10. 29. “Visa has 28 different reason codes. Only an issuer can initiate the chargeback process. Each code corresponds to an issue or problem. Each reason code has its own regulations set by the relevant card scheme. Mastercard chargeback reason code 4860: Credit Not Processed covers situations where the cardholder claims they are due a credit, but believes the merchant did not provide it. In theory, reason codes help merchants understand why customers dispute purchases. Reason. CHARGEBACK REASON CODES Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Retry after 10 days. 4846. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. This code applies when customers claim to have a receipt from either a voided transaction or a credit, but the transaction hasn’t been processed. This is commonly caused by either true fraud or friendly fraud. Reason codes are alphanumeric codes that provide the justification to awarding a chargeback. In such circumstances, Mastercard may allow consumers to reverse a transaction by filing a chargeback. Cardholder Disputes. Reason Code 12. 9808 info@chargebacks911. . R03 Insufficient Reply. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder dispute, fraud, and point of interaction. Chargeback reason code 4853 can be used to indicate cases involving hotels or other temporary lodging establishments where a customer claims that the hotel charged an undeserved fee to the cardholder’s bill. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. The chargeback system was designed as a last resort; only to be used in specific situations. 1 — EMV. Chargeback reason code 4853 can be used to indicate cases where the issuer has previously filed a chargeback for a disputed recurring transaction. If you fulfilled the cancellation request but the cardholder continued to use the services, provide documentation that proves the charge covers services used after the cancellation. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback applies to the claim. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Depending on whether the documentation is required or not, Paymentology will submit these chargebacks on the client’s behalf. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. Again, banks should not really be using 4807. . No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. Unauthorized returns (R05, R07, R10, R29, R51): 0. About Mastercard chargeback reason codes. Primary Menu. If you do perform a key-entered transaction, make a manual imprint of the card. message. Chargebacks with the following reason codes are requested due to fraudulent activity. See moreTime Frames by Chargeback Type and Reason Code. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. About American Express chargeback reason codes. CB CD (chargeback reason code) Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. They may have returned an item, for example, or perhaps were billed for a service. twitter. American Express. The request comes from the credit card issuer or cardholder and goes to the acquirer or merchant. Fraudulent TransactionsA reason code is an alphanumeric string of text an issuing bank attaches to a chargeback dispute to explain its cause. That’s because customers often use the chargeback process incorrectly, either as an intentional attempt to get something for free or an innocent misunderstanding. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. These guarantees typically involve reimbursement for chargeback-related losses or the assumption of liability for chargeback disputes. The cardholder may be the customer or the someone who lent their card to a friend or relative. The chargeback reason codes below explain why this happened. Overall returns (all codes): 15%. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. The ultimate purpose of a chargeback reason code is to explain to the merchant why a chargeback was filed. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itAcquirer Use of Message Reason Code 7623. Mastercard created Mastercom to make the chargeback process run more smoothly and allow merchants to respond to certain inquiries, called retrieval requests, which precede. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. However, since most are the result of easily preventable merchant errors, it’s much more efficient to take a proactive stance. 4 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. To simplify this process, the situations that may qualify for a chargeback are broken down into designated “reason codes. linkedin. It depends on the chargeback reason code associated with the dispute. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Chargeback fees can start at US$25 and go up from there. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCardVisa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. Reason codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. The following tables show the Stripe categories for each card network’s dispute reason codes. . In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Chargeback reason code 10. Whenever a card used in a transaction is declined, the. Find out the differences between the reason codes, how. . This chargeback reason code is also referred to as “Point-of-Interaction” Errors. . Declined Authorization Authorization Visa Code: 11. 15, 2021. NF Non-Receipt of Cash from ATM. A chargeback with reason code 4834 may refer to disputes in which the merchant failed to present the transaction within the required timeframe. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardVisa Claims Resolution consolidated the company’s previous roster of chargeback reason codes into four fundamental dispute categories: Fraud; Authorization; Processing Errors; Consumer Disputes; The reason codes are broken up into general, related categories. VCR Dispute Reason Code 10. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. This list was generated 5/4/2022. AMERICAN EPRESS CARGEBACK CODES 10 REASON CODE 4521 Invalid Authorisation Chargeback Reason Any of the following reasons: 1. M10 Vehicle Rental – Capital Damages. The implication is that the merchant is at fault. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. The chargeback transfers funds from the acquirer to the issuer. 2? Visa chargeback reason code 12. Visa uses a numeric scheme for its chargeback reason codes. . There are several scenarios where a customer may reasonably expect a payment reversal. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. These codes tell you why the transaction is disputed. . Reason codes vary by card brand. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. 4 spec (Section 8. 4: Other Fraud–Card-Absent Environment. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity There are over 80 unique return codes, and each one represents a different type of return. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. However, banks assign reason codes based on cardholders’ claims. 11, 16. In some circumstances, Mastercard allow consumers to reverse a credit card transaction by filing a chargeback.